Refund Policy

Free trial

The 30-day trial is free. Nothing is charged during the trial, so there is nothing to refund.

Monthly plans

• You can cancel a monthly plan at any time.
• Your plan stays active until the end of the month you have paid for.
• Monthly payments are not refunded for partly used months.

Yearly plans

• If you cancel within 14 days of your first yearly payment, we refund it in full.
• After 14 days, the plan stays active until the end of the paid year and is not refunded.
• If you move from yearly to a smaller plan, the change applies at renewal.

Adding or removing locations

New locations are charged from the day they are added, for the rest of the billing period. Removed locations stop being charged from the next billing period.

Billing mistakes

If you were charged twice or charged the wrong amount, tell us through the Pet Desk page and we will correct it and refund the difference.

Owner payments

Payments that pet owners make to your business for grooming, daycare, boarding, training or shop items are between the owner and your business. Refunds for those follow your own business policy.

How refunds are paid

Approved refunds go back to the original payment method, usually within 5 to 10 working days.